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Question No : 1
A new Contract template has been assigned an incorrect Allocation Type.
You need to ensure that the correct Allocation Type is assigned to the template.
Which action will achieve the goal?
A. Unpublish the template and then make the required changes.
B. Use the Copy Template menu item to create a new Contract template. Edit the new template to use the correct Allocation Type. Delete the original template.
C. Deactivate the Contract template and then create a new Contract template that uses the correct Allocation Type.
D. Create a new Contract template that uses the correct Allocation Type.
Answer: D

Question No : 2
Which two statements about queues are true?(Choose TWO) MB2-717 pdf
A. Queues allow users to remove themselves from responsibility for an item by using the Remove button.
B. Queues allow users to process items that they do not own.
C. You can delete a queue item without deleting the record for which the queue item was created.
D. Queues allow users to see multiple record types that require action in one list.
Answer: B,C

Question No : 3     MB2-717 dumps
User1 is the owner of the Specialists team. User2 adds a case that she owns to the Specialists team’s queue. Who now owns the case?
A. The Specialists team
B. The owner of the Specialist team’s queue
C. User1
D. User2
Answer: D

Question No : 4
You create a sales order by using the latest currency exchange rate.
Which three changes to a sales order will force a recalculation of the sales order money?(Choose Three)
A. The record is created.
B. The state of the record is changed.
C. A money field is updated.
D. The shipping address is changed.
E. The order name is changed.
Answer: B,C,D

Question No : 5
What are three valid ways to create cases? (Choose Three)
A. Convert a Custom Activity record to a case.
B. Import cases by using a .csv file.
C. Use the Quick Create form.
D. Convert an Opportunity record to a case.
E. Convert a lead to a case.
Answer: A,B,C

Question No : 6
You have a Microsoft Dynamics CRM instance that has sample data installed. MB2-717 dumps
Which three items are default areas of the subject tree? Each correct answer presents part of the solution.(Choose Three)
A. default subject
B. service
C. case
D. issue
E. query
Answer: A,B,E

Question No : 7
You are modifying a customer service Case record by using the full form. Which activity type can you add to the service Case record from within the form?
A. Letter
B. Service activity
C. Custom activity type
D. Phone call
Answer: D

Question No : 8
You are creating a discount list. MB2-717 pdf
Which two types of discounts can you create?(Choose TWO)
A. Unit
B. Base
C. Formula
D. Amount
E. Percentage
Answer: D,E

Question No : 9
You are creating a case in Microsoft Dynamics CRM.
Which two entity types are valid for the Customer field?(Choose TWO)
A. Products
B. Leads
C. Contacts
D. Accounts
Answer: C,D

Question No : 10
You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps. MB2-717 dumps
What should you do?
A. Create a new case from the Outlook email message by using the Track and Convert To Case features.
Set the Customer field of the case to the account of the person who sent the email message.
B. Track the email message from Outlook in Microsoft Dynamics CRM.
Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the account of the person who sent the email message.
Change the Set Regarding field on the email message to the case.
C. Track the email message from Outlook in Microsoft Dynamics CRM by using the Track feature.
Use the View in CRM feature to open the Microsoft Dynamics CRM email record.
Convert the Microsoft Dynamics CRM email message to a case after the Microsoft Dynamics CRM email record opens.
D. Create a new case from the Outlook email message by using the Set Regarding feature.
Set the Customer field of the case to the account of the person who sent the email message.
Answer: A

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