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Abbreviation: MB-910
Full name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Exam Passing Score: 700
Fee: $99 USD
Measurement Capability:
: Dynamics 365 Marketing; Dynamics 365 Sales; Dynamics 365 Customer Service; Dynamics 365 Field Service; and Sharing Features
Languages: English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Learning Path:
Examine the core capabilities of the Microsoft Dynamics 365 customer engagement apps
Learn the fundamentals of Microsoft Dynamics 365 Marketing
Learn the fundamentals of Microsoft Dynamics 365 Sales
Learn the fundamentals of Microsoft Dynamics 365 Customer Service
Learn the fundamentals of Microsoft Dynamics 365 Field Service
With the right MB-910 preparation materials (MB-910 dumps) and a correct way to prepare, it’s not hard to pass the Microsoft Dynamics 365 Fundamentals (CRM) exam. The Pass4itSure MB-910 dumps is your best choice.
Microsoft Certified: Dynamics 365 Fundamentals (CRM) What do you need to know?
Dynamics 365 Fundamentals (CRM) certifications are all recognition of your broad knowledge of customer engagement applications in Microsoft Dynamics 365, including marketing competencies and automation of the sales, service and support lifecycle.
Take one exam (MB-910) >> Earn the certification (Microsoft Certified: Dynamics 365 Fundamentals (CRM))
View MB-910 free dumps sample questions to help prepare for this exam:
QUESTION # 1
DRAG DROP A company uses Dynamics 365 Sales. The company plans to use Dynamics 365 Sales Insights. You need to recommend features that meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to
view content.
NOTE: Each correct selection is worth one point.
Select and Place:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/dynamics365/ai/sales/configure-assistant
https://docs.microsoft.com/en-us/dynamics365/ai/sales/talking-points
QUESTION # 2
HOTSPOT A company uses Dynamics 365 Sales. The company plans to use SharePoint Online to manage documents. For each of the following statements, select Yeas if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
QUESTION # 3
A company plans to implement Dynamics 365 Customer Service.
The company wants to use the system to determine when customers are having an issue and need help.
You need to track customer issues until the issues are resolved. What should you create?
A. opportunity
B. contact
C. case
D. quote
Correct Answer: C
QUESTION # 4
HOTSPOT A company is using several Dynamics 365 applications. A customer sends an email about an issue they are having with a product during a company holiday. The customer expects a response in 48 business hours in accordance with their service-level agreement (SLA).
You need to configure the system to ensure that the company meets SLA agreements. Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Correct Answer:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-holiday-schedule
https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-anything-with-universal-resourcescheduling
QUESTION # 5
HOTSPOT A cable installation company is implementing Dynamics 365. You need to recommend Dynamics 365 applications for the company. Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:
Reference: https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use
QUESTION # 6
HOTSPOT A company plans to implement Omnichannel for Customer Service. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot https://docs.microsoft.com/enus/dynamics365/customer-service/oc-manage-sessions https://docs.microsoft.com/en-us/dynamics365/customerservice/monitor-conversations
QUESTION # 7
DRAG DROP You are designing reports for a pharmacy. The pharmacy uses Dynamics 365 Sales.
Match each tool to the reporting requirements. Instructions: To answer, drag the appropriate tool from the column on the left to the requirements on the right. Each tool may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Reference: https://docs.microsoft.com/en-us/powerapps/user/export-excel-dynamic-worksheet
QUESTION # 8
You are a sales representative for a company. Which Dynamics 365 Sales can you use to manage the sales pipeline?
A. Turning leads into opportunities
B. Tracking the asset history of a customer
C. Resolving an open case of a customer
D. Tracking service level agreements
Correct Answer: A
Reference: https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional
QUESTION # 9
A company uses Dynamics 365 Sales. The company creates sales proposals as PDF documents. The company wants multiple users to access the latest version of a sales proposal in Dynamics 365 Sales. Users must be able to attach notes to the proposal. You need to recommend an app for the company.
Which app should you recommend?
A. Microsoft Excel
B. Microsoft Outlook
C. Dynamics 365 Sales Insights
D. Microsoft Teams
Correct Answer: D
Reference: https://appsource.microsoft.com/en-us/product/office/wa104382045?tab=overview
QUESTION # 10
You manage a call center for a company that uses Dynamics 365 Customer Service. The call center\’s customer service manager wants to renew all expired entitlements to increase the duration of entitlements from six months to one year. You need to help the customer service manager make the changes. Which status indicates that an entitlement must be renewed?
A. Draft
B. Waiting
C. Active
D. Canceled
Correct Answer: D
QUESTION # 11
A company plans to implement Dynamics 365 Sales. Which two out-of-the-box features can you use to capture leads? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. emails
B. CSV files
C. Dynamics 365 Commerce
D. Dynamics 365 Customer Insights
Correct Answer: AB
QUESTION # 12
HOTSPOT A company plans to implement Dynamics 365 Marketing. For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:
QUESTION # 13
DRAG DROP A company is implementing Dynamics 365 Customer Service. The company wants to enable chat and SMS channels for customers. The company also wants to implement knowledge articles to support resolution of common issues. You need to recommend which apps the company should implement.
Which app should you recommend? To answer, drag the appropriate apps to the correct features. Each app may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/channels
View 84 actual MB-910 exam questions and answers: https://www.pass4itsure.com/mb-910.html
Free MB-910 Dumps Online Download: https://drive.google.com/file/d/1kVOG_YrTQuF58fxgbqzqcaOxywEGJdLb/view?usp=sharing